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| 2010 Lean Six Sigma Newsletter |
| Check out all the great things that happened at our annual Lean Six Sigma Symposium in a special LSS edition of our newsletter. November 2010 Newsletter |
| 2010 Lean Six Sigma Symposium |
| Each
year IIE-GDC holds a "Lean Six Sigma Symposium" for healthcare process
improvement. The 2010 theme is "Sustaining Excellence!" Join
us Friday, November 12
at Crittenton Hospital for this annual event.
Registration can be done online by clicking on the link below. http://lsssymposium2010. Read more about this year's symposium: 2010 Symposium Speaker Bios: |
| Marci Jackson |
|
Marci
Jackson BSIE,
MIS, is the Manager of Knowledge Transfer with Premier, Inc.
Marci assumes operational responsibility for the growth and
development of Premier’s knowledge transfer tool and team.
She
applies her past experiences providing clients customizable sales and
educational Portal demonstrations. Marci is a seasoned
operational consultant with over 12 years experience in healthcare
improvement. Her particular expertise is in revenue cycle,
financial analysis and multi-specialty group performance
improvement.
Ms. Jackson has presented at numerous meetings and forums on various performance improvement topics. Marci is the President of the Society for Health Systems Board of Directors and resides in Parker, Colorado. |
| Susan S. Hawkins |
|
Susan
S. Hawkins is the Vice-President of Planning and Performance
Improvement for Henry Ford Health System, responsible for leading
strategic planning, process engineering, and clinical quality and
safety initiatives across the System. Prior to this role, Ms.
Hawkins was the Vice President of Planning and Management services, the
Director of Management Services (the System’s internal consulting
group), and the Administrative Manager for Eye Care Services within the
Henry Ford Medical Group. Ms. Hawkins has applied
engineering,
business, and quality improvement methods to projects throughout HFHS
since 1986. She has served as faculty for two corporate
quality
management courses, is a trained facilitator for rapid-cycle
improvement workshops, and has an ongoing role in teaching internal
courses on project management and new leader orientation. Ms.
Hawkins was a certified state examiner in 2006 and 2007 for the
Michigan Quality Council’s Quality Award Program, based on the Malcolm
Baldrige National Quality Award Program Criteria, and a certified
national examiner for the Baldrige Program in 2008.
Ms. Hawkins holds a Bachelor's Degree in Industrial Engineering from the University of Michigan and a Master's in Business Administration from Wayne State University. She is a member of the Institute of Industrial Engineers/Society for Health Systems (and formerly on their Board of Directors) and the Michigan Healthcare Executives Group and Associates. She is a member of the board of directors for both the Engineering Society of Detroit and Inforum (formerly Detroit’s Women’s Economic Club). Ms. Hawkins has published several papers in Society journals, published a teaching case for the Department of Health Policy and Management of the Harvard School of Public Health, and presented on a variety of topics at numerous local, national, and international healthcare conferences and business/academic seminars. |
| Sue Kozlowski |
|
Sue
Kozlowski holds
her certification as a Lean Six Sigma
Black Belt from the American Society for Quality. Coming from
a career in
the clinical laboratory, she has led lean and Six Sigma projects in
many areas
of healthcare including physician offices, ER, OR, admission and
discharge, and
ancillary services. Sue is currently the Manager of
Performance
Improvement at Henry Ford Hospital in Detroit, Michigan.
|
| Brock Husby |
|
Brock
Husby is a Senior Lean Healthcare Coach at the Altarum Institute, Ph.D.
Candidate in Industrial & Operations Engineering at the
University
of Michigan, College of Engineering, and national and international
speaker on a variety of topics related to Lean Healthcare. He
has
worked as a Lean VSM and Kaizen event facilitator at a variety of
different healthcare facilities, from level-1 trauma center safety-net
hospitals and clinics to community and regional hospital systems, as
well as an instructor for the University of Michigan Practicum in
Healthcare Systems Engineering Senior Design Course. Prior to
his
work in healthcare, he worked as a process assurance engineer for the
Space Shuttle Program at the Kennedy Space Center, a management
consultant for the automotive service parts industry, and as a
technical assistant at Car & Driver magazine. Brock
has
significant experience in Lean healthcare research, facilitation,
coaching, training, strategy, analysis, and implementation.
He is
also the founder and manager of the LinkedIn “Lean & Toyota
Production System Healthcare Professionals” group with over 650
members, which is a group created to foster collaboration and
discussion of issues and opportunities in this field.
|
| Khaled Mabrouk |
|
Khaled
Mabrouk is a Process Improvement Leader for Sustainable
Productivity Solutions. He has over 20 years experience as a
process improvement specialist, both working as an external consultant
to numerous Fortune 1000 Firms, as well as an internal consultant
within Fortune 500 Firms. He has published 22 papers, has
been
active in various professional organizations, spent two years as a
member of the Conference Board's Six Sigma Council, taught graduate
level courses at Eastern Michigan University and Wayne State
University, and has been a frequent presenter at professional
conferences (including keynote opportunities).
|
| Steven H. Mandell, M.D. |
|
Steven
H. Mandell, M.D. received his BS in Biology, Medical Degree, and
Residency training in Anatomic and Clinical Pathology, at the
University of Michigan. After 6 years in private practice at
Sinai Hospital of Detroit, he joined the faculty at Wayne State
University School of Medicine and served as Chief Pathologist at the
Detroit Medical Center’s Huron Valley Sinai Hospital. From
there,
he directed the DMC’s 7 hospital system Point of Care Testing, Specimen
Processing and Anatomic Pathology Quality Assurance and CoPath
Programs.
Six years ago, Dr. Mandell was recruited back to the University of Michigan to direct the clinical laboratory Outreach division, MLabs, Reference Laboratory Testing and Specimen Processing. Having trained in Lean and Six Sigma for Healthcare at UM and with Johnson and Johnson’s Valumetrix Division, Dr. Mandell has led the Clinical Laboratory’s Lean transformation as a Senior Coach. He is here to share with us how the University of Michigan Health Care System is implementing Lean as an Everyday Practice. |
| Carla Peterson |
| Carla Peterson, FACHE,
Client Relationship Manager at Press Ganey Associates, is responsible
for
helping Press Ganey view customer service from the perspective of the
client.
She is responsible for studying customer needs, recommending changes to
improve
service delivery, and monitoring client satisfaction initiatives. She
is also
responsible for organizing and supporting several client groups. Prior to
joining Press Ganey, Carla spent over 25 years as the Manager of
Patient
Relations at Sinai-Grace Hospital, one of seven facilities that are
part of the
Detroit Medical Center. Carla was the primary contact with Press Ganey
for 11
years when the hospital first began using Press Ganey satisfaction
tools and
helped to coordinate the survey process for the entire system beginning
in
1999. She has extensive experience in monitoring and responding to
consumer
concerns, service recovery, communication with internal and external
customers,
and helping internal users best utilize their satisfaction data. Carla
received her B.A. in Psychology from Oakland University in Rochester,
MI. She
is board certified in Healthcare Management and a Fellow in the
American
College of Healthcare Executives, a Senior Member of the American
Society for
Quality, and a Distinguished member of the Society for Healthcare
Consumer
Advocacy of the American Hospital Association. She is a past President
of the
Michigan Chapter of the Society of Patient Representatives (now the
Society for
Healthcare Consumer Advocacy) and has presented at annual meetings and
served
on national committees of the Society for Healthcare Consumer Affairs
of the
American Hospital Association. Ms.
Peterson has served as an Examiner for the Malcolm Baldrige National
Quality
Award from 2006 through 2010, and is currently a Senior Examiner. |
| Lucy Young |
| Lucy Young has
thirty years of experience in the healthcare management engineering
field. She has lead
and been involved with several
types of projects and improvement initiatives related to quality
improvement,
cost reduction, re-engineering, benchmarking and information systems
implementation. Currently,
Ms. Young is
the Corporate Director of the Management Services department at Henry
Ford
Health System, where she is responsible for managing 14 staff and
overseeing
dozens of improvement initiatives for the System.
One of her current key responsibilities is
staffing Henry Ford Health System’s
Performance Council,
which is
the primary team responsible for
developing the System’s strategic plan and managing overall
organizational
performance. Previously,
Ms. Young was a
Senior Consultant for Premier, Inc. where she was assigned as the
Director of
Performance Engineering at McLaren Health Care Corporation in |
| Beau Keyte |
| Beau Keyte is one of the founding partners of the
Lean Transformations Group, a
consulting
company proving international support for organizations in both the
technical
and social sides of creating lean problem solvers at all levels of the
organization and improving organizational performance. He
began his lean
consulting career in the mid-80s at the Ford Motor Company and since
worked
with clients in a wide variety of industries such as automotive,
pharmaceutical, paper, chemical, refrigeration, distribution, and
transportation.
Beau transitioned to lean thinking within the healthcare
industry nearly
15 years ago and, on a local basis, has been one of the principal
instructor
and coaches in the first state-wide MHA Keystone lean initiative for
EDs.
He has also adapted lean thinking to assist dozens of primary care
clinics
around Beau
is a faculty member and instructor at
the Lean Enterprise Institute, the Beau
holds a BSE and an MBA from the |
| Dr. Alpert Murat, Ph.D. |
| Dr. Alpert Murat, Ph.D., received
his B.S. in Mechanical Engineering and
M.S. in Industrial Engineering degrees both from Bogazici
University/Turkey in
1998 and 2000. He completed his Ph.D. degree in Management
Science/Operations
Research from the McGill University/Canada in 2006. His research
interests
include application of optimization modeling and simulation techniques
and data
mining in the fields of supply chain management, logistics and
transportation,
product development, quality, reliability and healthcare. He has worked
with
Ford Motor Company, General Dynamics, Henry Ford Health Care Systems
and
Veterans Engineering Resource Center (VERC) on various applications of
operations research and simulation tools and techniques. He is the
principal
investigator of multiple research projects funded by VA, VAVERC
VISN-11, US
Department of Transportation, Department of Homeland Security, General
Dynamics, and Ford Motor Company. He has authored numerous
peer-reviewed
journal articles which appeared in such journals as European Journal of
Operations Research, Computers and Operations Research and Information
Sciences. |
| Alexander Bohn |
| Alexander Bohn is a
Business Operations Analyst at
William Beaumont Hospital. He is part of an integrated team devoted to
implementing and optimizing an Electronic Medical Record System to
replace
Beaumont's paper chart. He is the VP of Communications and Kettering
Student
Outreach officer on the Board of Directors for the Greater Detroit
Chapter of
IIE. Alex
graduated from Kettering University
with a BSIE in June of 2009. While at school, he was a member of the
Lambda Chi
Alpha fraternity, where he climbed the ranks to be elected to the
position of
Kitchen Steward and was responsible for the nutritional well-being of
nearly 40
students. He was also an active member of Interfraternity Council, IIE
Kettering A-section chapter and intramural sports. |
| Previous Symposium Programs |
| 2009
Symposium 2007 Symposium 2005 Symposium 2004 Symposium |
Institute
of Industrial Engineers - Greater Detroit Chapter #47